e proceed to the returns.

In accordance with the provisions of Article L.121-21 of the Consumer Code in France, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay penalty.

The buyer is obliged to make the returns of our products in their original original condition and complete with label packaging, accessories, etc. These precautions to be taken by the buyer because any damage or deterioration of the product may defeat the right of withdrawal.

The return costs are your responsibility.
In case of exercise of the right of withdrawal, the company Rootsa will refund the sums paid, within 14 days of the notification of your request and via the same means of payment as that used for the order.