Terms of sale
Acceptance of general conditions of sale
The "general conditions of sale" have to be read before validation of any order on the site www.rootsa.fr
RootSa may modify these terms and conditions at any time.
Our general conditions are those applicable at the time of the order for any transaction.
the site www.rootsa.fr reserves the right not to accept an order that goes against its commercial policy.
"Buyer" means any natural person not acting as a professional or a business.
Before definitively validating any order, the buyer must check all the details and important information provided on the site. Because it will not be able to go back once validation carried out and cashing done by our site.
You will receive an email confirmation of your order the same day, on the email sent to Rootsa.
You will be informed and refunded in full if the model ordered is no longer available and if you do not accept similar patterns.
Payment and Rates
All your payments are made via Paypal, a method of payment recognized internationally and completely secure, with a cryptographic system.
You do not have to have a Paypal account to order your product.
When you are directed on the Paypal page to make the payment of your order, you will only have to select the method of payment by credit card without having to connect to Paypal.
Our prices are displayed in Euros, all taxes included and excluding shipping costs.
Our prices can be changed later but will not be modified at the time of the order.
The shipping costs are calculated according to the order and are indicated at the time of the validation of the order.
Packages are dispatched within 8 to 15 working days after receipt of your order.
The shipping is supported by La Poste and will be delivered to the address you have indicated.
We do not support additional taxes required in some countries. They will be the responsibility of the customer.
For international deliveries, we can not fully control the delay, it may vary according to the systems in different countries.
We advise you to check the completed information, such as address, size, price, lead time, etc. before confirming your order. Otherwise, RootSa can not be responsible for any delay or error of delivery and in these cases, the return shipping costs will be supported by the buyer.
Summary of our standard postage and categories:
- Metropolitan France: 8 €
- European Union and Dom Tom: 11 €
- Free shipping West Africa: Benin, Niger, Nigeria, Togo, Burkina
- United States, Haiti and Canada: 14 €
- The rest of the world: 22 €
Returns and credits
We proceed to the returns.
In accordance with the provisions of Article L.121-21 of the Consumer Code in France, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay penalty.
The buyer is obliged to make the returns of our products in their original original condition and complete with label packaging, accessories, etc. These precautions to be taken by the buyer because any damage or deterioration of the product may defeat the right of withdrawal.
The return costs are your responsibility.
In case of exercise of the right of withdrawal, the company Rootsa will refund the sums paid, within 14 days of the notification of your request and via the same means of payment as that used for the order.
All our products are handmade. They are all described in the product sheet of each of them.
We have made sure to describe and reproduce as accurately as possible our products. Knowing that according to the browsers, the colors of the images and their quality can vary, we can not, in these cases, guarantee the shades of color appearing on certain browsers and which can modify the final appearance of the product.
We will offer you similar fabric in case the pattern you order is sold out. You will of course receive an email to inform you.
Your data is collected by RootSa.
Personal data means any information relating to an identified or identifiable natural person (data subject); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number or one or more specific elements specific to his physical, physiological, genetic, psychological, economic, cultural or social identity. social.
The personal information that can be collected on the site is mainly used by the publisher to manage relations with you, and if necessary for the processing of your orders. They are recorded in the client file of the publisher and the file thus developed from personal data is declared to the CNIL.
Any reproduction or unauthorized use of the contents of the site www.rootsa.fr is prohibited and considered as a violation of copyrights punishable by law.